Support

Need a hand with counting, charts or your yarn stash? These answers cover most questions.

My chart is not lined up with the highlighter

Open the Chart tab and tap Align. Drag the Row 1 line onto your first row and the second line onto the last numbered row; the highlighter spaces the rows between them.

Voice counting does nothing

Allow Microphone and Speech Recognition for Skeinwell in iOS Settings. Voice needs on-device recognition for your language; if it is not available the app says so rather than sending audio anywhere.

Restore the ad-free subscription

Settings, Go ad-free, Restore purchase. Cancel any time in Settings, your name, Subscriptions on your device.

Move my projects to a new phone

Settings has a Share backup file button that exports your pieces and stash as a text file. Photos and chart images are not inside it, so keep them in your photo library too.

Contact

Email support@equalinformation.com with your device model and iOS version.

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