App Support — Goatstep

Get help with Goatstep, the one-tap mountain climb.

Goatstep is an iOS and Android timing game: tap to hop the goat to the next hold whenever it is in reach. Ropes swing, ledges glide, glass holds flicker, shelves crumble and lifts rise across 100 climbs in ten worlds, plus a Daily climb with a streak, an endless Ridge Rush, and a Tack Room of 12 scarves you unlock with free coins earned by playing. It is free to play with ads, has no accounts, and works offline. Questions? Write to bpupadhyaya@equalinformation.com.

Frequently Asked Questions

Is Goatstep free?

Yes. Goatstep is free to play, with ads served by Google AdMob: a banner on the menu screen and below the play field, and a full-screen ad after some completed levels. You can earn ad-free play each month by watching short videos, or go ad-free every month with an optional monthly subscription.

How do I play?

Tap anywhere to hop. The goat only leaps when the next hold is close enough at that moment, and a gold ring shows when it is. A miss is a slip, never a fall; finish with no slips for three stars. Wind changes your reach, glass holds are solid only while lit, crumbling shelves give way if you linger, and lifts move up and down. The question-mark button replays the guided first climb.

How do I earn ad-free play each month?

Open Summit Pass from the menu and watch short rewarded videos. A progress bar shows how many videos you have watched this month and the date it resets. Reaching the goal turns ads off until that date. Watching is always your choice.

What does the monthly subscription cost, and how does it renew?

Summit Pass is US$2.99 per month (local price shown in the store). It renews automatically every month until you cancel, and it removes ads for as long as it is active.

How do I cancel the subscription?

iPhone and iPad: Settings > your name > Subscriptions > Goatstep > Cancel Subscription. Android: Google Play > Profile > Payments & subscriptions > Subscriptions > Goatstep > Cancel subscription. Deleting the app does not cancel it.

How do I restore my subscription?

Open Summit Pass in the app and tap Restore purchases. You need to be signed in to the same Apple ID (iPhone and iPad) or Google account (Android) that subscribed.

Does the game work without internet?

Yes. The game plays fully offline; only ads and subscription checks need a connection.

Is my data private?

The app has no accounts and no servers of ours, and your progress stays on your device. It shows ads served by Google AdMob, which may use your advertising ID. Where the law requires it the app shows Google’s consent form, and on iPhone and iPad it asks permission through Apple’s App Tracking Transparency prompt. See the Privacy Policy.

Which terms apply?

Apple’s standard Licensed Application End User License Agreement on iPhone and iPad, and the Google Play Terms of Service on Android.

My progress is missing. What should I do?

Progress is stored on your device, so it does not carry over to a new device or after an uninstall.

How do I contact support?

Email bpupadhyaya@equalinformation.com and tell us your device, the app version and what happened.