Support — MediSight

About MediSight

MediSight is a global drug reference and pill identifier designed for two audiences: patients who need to identify pills and look up drug information, and clinicians who need clinical decision support tools. The app features camera-based pill identification, a database of 130+ medications with pharmacokinetic data, drug interaction checking, clinical dosing calculators, IV compatibility, pharmacogenomic alerts, and more.

Subscription Tiers

• Free: Pill scan, drug search, emergency guide, pregnancy safety, glossary, medication disposal, 5 interaction checks/day
• Patient Plus ($3.99/mo): Unlimited interactions, medication log, family management, side effect tracker, travel mode, elderly safety, dosage guide, food interactions
• Clinician Pro ($19.99/mo): Clinical dosing calculators, IV compatibility, pharmacogenomics, global formulary, deprescribing, antimicrobial guide, drug alerts, data sources, drug class guide, comparison tools
• Institution ($99+/seat/mo): Custom formulary, EMR/FHIR integration, admin portal, SSO, analytics, bulk deployment

Frequently Asked Questions

Does MediSight work offline?
Yes. MediSight is designed offline-first. The bundled database of 130+ drugs works without any internet connection. Optional sync features can download updates when WiFi is available.

Is my data private?
Yes. All personal data (saved medications, logs, family profiles) stays on your device. MediSight does not collect, transmit, or store any personal data on servers. See our Privacy Policy.

How accurate is the drug information?
MediSight's drug database is compiled from public sources including FDA, WHO, NIH/NLM DailyMed, and RxNorm. However, it is for informational purposes only. Always verify with official sources and consult your healthcare provider.

Can I restore my subscription on a new device?
Yes. Use the "Restore Purchases" button in the Premium Upgrade screen. Your subscription is tied to your Apple ID or Google account.

How do I cancel my subscription?
Subscriptions are managed through your Apple ID (Settings > Apple ID > Subscriptions) or Google Play (Play Store > Payments & subscriptions). MediSight does not process payments directly.

Contact Support

For bug reports, feature requests, or any questions:
Email: nutrisize.universal@gmail.com
General: bpupadhyaya@equalinformation.com

Medical Disclaimer

MediSight is for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition or medication. Never disregard professional medical advice or delay seeking it because of information provided by MediSight. In case of a medical emergency, call your local emergency services immediately.