App Support — PlainHealth

Get help with PlainHealth — health information explained in plain language.

PlainHealth is a health literacy companion available on iOS and Android. It helps you understand lab results, medications, conditions, and medical terms in plain English. Features include 22 lab tests, 24 medications, 22 conditions, a medical glossary, health numbers quick reference, emergency guide, pre-visit prep for 8 doctor visit types, medication interaction checker, and symptom guide. All content is 100% offline — no accounts, no internet required.

Frequently Asked Questions

Is my data private?

Yes. PlainHealth is 100% offline with no accounts, no cloud sync, no analytics, and no internet permission. Bookmarks are stored locally. We never collect any personal information. See our Privacy Policy for details.

What features are free?

The free tier includes: onboarding, home screen with universal search, lab results browser with category filters, medications browser with category filters, conditions library, Ask (Q&A chat with keyword matching), bookmarks/favorites, medical glossary (50 terms), health numbers quick reference (color-coded ranges for blood pressure, cholesterol, blood sugar, BMI, and more), emergency guide (heart attack, stroke, anaphylaxis, low blood sugar, when to call 911), "Did You Know?" health tips, and popular questions.

What does Premium include?

Premium (one-time purchase) unlocks: pre-visit prep for 8 doctor visit types (annual physical, cardiologist, endocrinologist, dermatologist, GI, mental health, orthopedist, eye doctor) with tailored questions and red flags, medication interaction checker with 15 common interactions and severity levels, and symptom guide with 8 body system categories and relevance scoring.

How do I restore my purchase on a new device?

iOS: Open PlainHealth → More → Restore Purchases. Your purchase is linked to your Apple ID.
Android: Open PlainHealth → More → Restore Purchases. Your purchase is linked to your Google account.

Does the app require internet?

No. PlainHealth is 100% offline. All lab tests, medications, conditions, glossary terms, and guides are bundled with the app. The app does not even request internet permission.

What is the Medication Interaction Checker?

The offline Medication Interaction Checker lets you check for drug interactions among 15 common interaction pairs. Each interaction includes a severity level (major, moderate, or minor) and actionable advice. This is for education only — always consult your pharmacist or doctor.

Is PlainHealth a replacement for seeing a doctor?

No. PlainHealth is for education only. It helps you understand health information in plain language, but it does not diagnose, treat, cure, or prevent any disease or condition. Always consult a licensed healthcare provider for medical advice.

The app is crashing or not loading. What should I do?

Try these steps:
1. Force-close and reopen the app.
2. Restart your device.
3. Make sure you are running the latest version from the App Store or Google Play.
4. If the issue persists, contact us (see below) with your device model, OS version, and a description of the problem.

Contact Us

Email Support

Bug reports, feature requests, or questions about the app. We read every message and respond as quickly as possible.

nutrisize.universal@gmail.com →

General Inquiries

Business, partnership, or general inquiries about PlainHealth.

bpupadhyaya@equalinformation.com →

Disclaimer: PlainHealth provides health information for educational purposes only. It does not diagnose, treat, cure, or prevent any disease or health condition. The Symptom Guide is NOT a diagnosis tool. Always consult a licensed healthcare provider for medical advice. If you are experiencing a medical emergency, call 911 immediately.