App Support

App Support — SoloOS

Your business OS — 100% on your device. Zero cloud. Zero fees.

Help and FAQs for SoloOS (com.equalinformation.soloOS.app), the on-device business OS for solopreneurs on iOS and Android. For privacy details see the Privacy Policy.

Frequently asked questions

Does SoloOS need an internet connection?

No. SoloOS is 100% on-device. Clients, invoices, contracts, time tracking, and the AI Business Advisor all work fully offline. The only optional internet touch points are: Stripe payment links (your own Stripe account), iCloud/Google Drive sync (your own account), and native email hand-off (opens your mail app).

Where is my data stored?

All data — clients, invoices, contracts, time entries, expenses — is stored locally on your device using SQLite. It never leaves your device unless you explicitly enable iCloud or Google Drive sync to your own account.

What happens if I delete the app?

Your data is deleted with the app. If you want a backup, enable iCloud (iOS) or Google Drive (Android) sync in Settings before uninstalling.

How does the AI Business Advisor work?

The AI Advisor reads your own business data (clients, invoices, time entries, expenses) and answers questions about your business — all on-device. No data is sent to any AI provider unless you explicitly add your own API key in Settings (BYOK — Bring Your Own Key).

How do I restore after reinstalling?

If you had iCloud (iOS) or Google Drive (Android) sync enabled, your data will be restored automatically. Without sync, data cannot be recovered after uninstall — it lives only on your device.

How do invoice PDFs work?

SoloOS generates invoice PDFs locally on your device and saves them to your Files app (iOS) or Downloads folder (Android). They are never uploaded to any server.

What is SoloOS Pro?

How do I restore a Pro purchase?

Open Settings → Upgrade to Pro → Restore Purchase. Purchases are tied to your Apple ID or Google account — no separate account needed.

Something isn’t working. What should I do?

Email us with your device model, OS version, and a short description (screenshot if possible) and we’ll help as quickly as we can.

Contact us

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