App Support — MediSight

Get help with MediSight — your pill identifier and drug reference companion.

MediSight is a comprehensive pill identifier and drug reference for patients and healthcare professionals. Available on iOS and Android. All data stays on your device — no accounts, no cloud sync, no tracking.

Frequently Asked Questions

Is my data private?

Yes. MediSight stores all data locally on your device. There are no accounts, no cloud sync, and no analytics. We never collect, transmit, or share any personal information. See our Privacy Policy for details.

What features are free?

The free tier includes: Pill Identifier (camera scan + manual search for 128+ medications), Drug Interaction Checker (55+ interactions), full drug profiles, Emergency Guide, Pharmacy Glossary (100+ terms), Condition Lookup, and Side Effect Lookup. These are complete, production-quality tools available forever at no cost.

What does Patient Plus include?

Patient Plus ($3.99/month) unlocks: Medication Log with streak tracking, Family Medication Management, Food & Drug Interactions, Pregnancy Safety (FDA categories for 30+ drugs), Elderly Safety (Beers Criteria), Travel Mode (international drug equivalents), Dosage Guide, and Side Effect Reporter.

What does Clinician Pro include?

Clinician Pro ($19.99/month) is designed for healthcare professionals and includes everything in Patient Plus plus: Clinical Dosing Calculators (CrCl, BSA, IBW with 16 evidence-based protocols), IV Compatibility Checker (77 drug pairs from Trissel's Handbook), Pharmacogenomics Alerts (39 gene-drug interactions from CPIC), Deprescribing Protocols, Antimicrobial Stewardship Guide (17 organisms), Drug Alerts (FDA recalls, shortages), Drug Class Guide (20 classes), Global Drug Mapper, and Drug Comparison.

What does the Institution tier include?

Institution ($99/seat/month) includes everything in Clinician Pro plus: Custom Hospital Formulary Management with approval workflows, EMR/EHR Integration via FHIR R4, and Admin Portal with seat management, SSO, usage analytics, and audit logs.

How do I restore my subscription on a new device?

iOS: Open MediSight → More → Premium → Restore Purchases. Your subscription is linked to your Apple ID and restores automatically.
Android: Open MediSight → More → Premium → Restore Purchases. Your subscription is linked to your Google account and restores automatically.

How do I cancel my subscription?

iOS: Settings → Apple ID → Subscriptions → MediSight → Cancel.
Android: Google Play Store → Menu → Subscriptions → MediSight → Cancel.
Cancellation takes effect at the end of your current billing period. You keep access until then.

Does MediSight require an internet connection?

No. MediSight works 100% offline. The entire drug database (128+ medications, 55+ interactions, clinical protocols) is bundled with the app. Optional data source sync is available for Clinician Pro users but is not required for any core functionality.

Where does MediSight get its medical information?

All clinical content references authoritative sources including FDA, IDSA, AHA/ACC, CDC, CPIC (pharmacogenomics), AGS Beers Criteria, WHO, NIH, Surviving Sepsis Campaign, ACCP/CHEST guidelines, and peer-reviewed clinical trials. References are displayed alongside medical content throughout the app.

Is MediSight a replacement for medical advice?

No. MediSight is for informational and educational purposes only. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making any medical decisions. In an emergency, call 911. Poison Control: 1-800-222-1222.

The app is crashing or not loading. What should I do?

Try these steps:
1. Force-close and reopen the app.
2. Restart your device.
3. Make sure you are running the latest version from the App Store or Google Play.
4. If the issue persists, contact us (see below) with your device model, OS version, and a description of the problem.

How does the camera pill scanner work?

MediSight uses on-device OCR (Apple Vision on iOS, Google ML Kit on Android) to read pill imprint codes from your camera. No images are transmitted to any server. Camera access is optional — you can always search manually by name, imprint, color, or shape.

Contact Us

Email Support

Bug reports, feature requests, or questions about the app. We read every message and respond as quickly as possible.

nutrisize.universal@gmail.com →

General Inquiries

Business, partnership, or institutional licensing inquiries for the Institution tier.

bpupadhyaya@equalinformation.com →

Disclaimer: MediSight is for informational and educational purposes only. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making any medical decisions. If you are experiencing a medical emergency, call 911 immediately. Poison Control: 1-800-222-1222.