App Support — Risewick

We reply to most emails within two working days.

Risewick is an alarm clock with wake-up missions. Questions, problems or ideas: email bpupadhyaya@equalinformation.com and include your iPhone or iPad model and iOS version.

Frequently Asked Questions

Will my alarm ring if Risewick is closed or the phone is on silent?

On iOS 26 and later, with the alarm permission allowed, those alarms are delivered by iOS itself, which is designed to ring them with the app closed and on silent, but no alarm can be guaranteed. On earlier versions Risewick uses sound notifications, which follow the ringer switch and volume, and are refreshed whenever you open the app. Use the 1-minute test ring (Alarms screen, top right menu) to check your own phone, repeat it after iOS updates, and keep a backup alarm for anything critical.

Can the mission stop me from turning the alarm off?

No. Risewick never puts the mission in front of the Stop button. The mission comes right after you silence the alarm, and if you do not finish it the alarm rings again a few minutes later.

Nothing rang. What should I check?

Open Settings, then Risewick, and make sure alarms or notifications (including sound) are allowed. Check the volume and the ringer switch if you are on the notification path, make sure the phone was on and charged, and run the 1-minute test. For anything critical, also set an alarm on a second device.

Why are Steady hand and Shake missions unavailable?

They need the motion sensors, which every real iPhone and iPad has. They are hidden on devices or simulators that lack them.

What does the weekly view measure?

Only when your alarms rang and when you got up. It is not a sleep measurement and gives no health advice.

How do the ads and the subscription work?

Risewick is free. Ads appear only on summary and settings screens. A monthly subscription removes them, and you can also watch a short video for 30 minutes without ads. Restore a subscription from More, then Remove ads, then Restore purchases.

How do I delete my data?

Delete the app. Everything is stored only on your device.