App Support — Snug

Get help with Snug — a cheerful shape-fitting puzzle game.

Snug is a casual puzzle game for iOS and Android by EqualInformation, LLC: fit shapes, clear lines, collect colours and unlock polished tiles. It is intended for ages 13 and over.

Frequently Asked Questions

What is Snug?

Snug is a relaxed puzzle game. Drag coloured shapes onto the board and fit them snugly to clear rows and columns. New colours join as you level up, and each colour has a signature shape to build for bonus quests.

Is Snug free?

Yes. Snug is free to play and shows ads. A one-time "Remove Ads" purchase removes them. There are no subscriptions. You can also choose to watch an optional short video for a reward.

Does Snug work offline?

Yes. The game itself runs entirely on your device. An internet connection is only needed to load ads and process purchases.

Do I need an account? Where is my progress saved?

No account is needed. Progress and settings are stored on your device only, so uninstalling the app removes them.

How do I restore my Remove Ads purchase?

Open Settings in Snug and tap Restore Purchases. On a new device, sign in with the same Google Play or Apple account that bought it.

How is my data handled?

Snug has no accounts and no servers of ours. Ads are served by Google AdMob. See our Snug Privacy Policy for details.

The app is misbehaving. What should I do?

Update to the latest version, then restart the app. If the problem continues, email us with your device model, OS version and what happened.

Contact Us

Email Support

Bug reports, feature requests, or questions about the app. We read every message and respond as quickly as possible.

support@equalinformation.com →

General Inquiries

Business, partnership, or general inquiries about Snug.

contact@equalinformation.com →